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My friend and business colleague Tom Lambotte, CEO of GlobalMac IT has recently developed a true breakthrough in managing Apple technology for growing law firms to help them increase efficiency and allow them to scale their firms fearlessly.
If your law firm is using Macs and you’ve ever wished there was a better way to manage them, this is something you most definitely need to know about.
Tom is going to introduce this revolutionary new process in a free webinar for Managing Partners and Office Managers on Thursday, April 26th at 1pm EST (10am PST). This free webinar is sponsored by Rocket Matter, and you can get the full details (and save your spot) by clicking
The following Guest Post is from technology guru,Tom LambottefromGlobalMac IT:
Managed coque iphone 6 Services is the coque 360 samsung a10 2019 opposite of the reactive, hourly model. Bronze, for example, provides only phone support, with Silver providing slightly more, etc.
My company ceased providing samsung a20 coque transparente hourly support when I realized the business model I built the company on (hourly support) was a break/fix model with many flaws. I would set up my coque samsung a50 f1 clients or resolve their issues and then say, “call me when you need me.” I prided myself on my ability to resolve issues promptly and enjoyed working with my clients. However, there was always a subconscious voice in my head telling me I could prevent many of the reactive issues coming I dealt with. There had to be a better way. When I discovered the Managed Services model, I embraced it fully and we haven’t looked back.
Law firms using Managed Services benefit from fewer problems, less downtime and far less unexpected issues. This pro active approach takes the role of managing IT out of the firm and puts it into the hands of experts. At least that is the promise of Managed Service providers. Like any business, whether they deliver is another story. You must do your due diligence in choosing an IT company. However, as our experience grew working with Managed Services, we saw some shortcomings with the tiered model of Managed Services. Custodia Cover iphone 11 pro max 5 seconds of summer L0408a Case These insights coque iphone 7 led to the evolution of our current services. The tiered model means some things are included and others are not. Custodia Cover iphone 11 pro max Astro Broke The Moon P1922 Case cover custodia case iphone 11 M1735 bts wallpaper 10zA1 Items such as Project work, training, after hours or emergency support, setting up new staff members, office moves, on site support, coque samsung j3 2016 emoji licorne for example, are rarely included, and therefore billed hourly. I found this tiered model often made clients feel they were being nickel and dimed. cover custodia case iphone 11 R6364 wallpaper aesthetic 70tX8 The overall impact of this model ends up hurting your firm in several ways.
First, one of the big benefits of Managed Services is being able to budget your IT costs. cover custodia case iphone 11 C3277 tanjiro wallpaper 65tY7 But if project work is not included, how can you budget accurately The biggest problem this leads to is the delay of important projects that would be beneficial to the firm. Becausethe cost is not in the budget, projects that are important but not urgent are often pushed off and delayed. This impacts the firm’s profits, assuming the new solution would have addressed a bottleneck in the firm or boosted productivity in some way. Custodia Cover iphone 11 pro max Boku No Hero Academia O7331 Case For example, we have seen many firms fail when trying coque samsung j3 2017 magnifique to roll out technical solutions on their own. cover custodia case iphone 11 J9425 wallpaper aesthetic 70sS2 The data is often neither migrated not configured properly, and they don’t provide proper training. cover custodia case iphone 11 J5373 dark vador wallpaper 14tC0 Ultimately, the staff does not buy into the solution and it fails after coque samsung a10 terrapin the firm spent a LOT of money trying to get it off the ground.
Not knowing the level of support will cover an issue may deter your staff from calling the IT company, because they don’t want to rack up additional bills for the firm. This leads to small issues developing into bigger issues.
A word of caution: Windows based Managed Services Companies.
Managed Services in the Apple world is a fairly new model, with less than 100 all Mac Managed Service Providers in the nation. This means many Mac based law firms looking for a proactive support option often only come across Windows based Managed Service Providers who claim they can support Macs.
The number ONE issue with most Windows centric Managed Service Providers supporting Macs is that it is financially impossible for a Windows shop to provide the same level of support to Macs as they do to PCs. cover custodia case iphone 11 V7017 venom wallpaper 67mY0 They cannot justify spending the same amount of resources on training, tools and support for the 5 10% of their computers that are Macs. cover iphone 11 shadowverse Because of this you will not receive the same caliber of support provided to their PC users. In the majority of cases, when they say they can support Macs, they have one person who’s the “Mac expert.” When that person is out of the office, Mac using clients are out of luck.
Simply becoming Apple Certified does NOT make one an expert. It is a step in the right direction, however, there is still a long coque samsung j3 2016 bouche way to becoming proficient at supporting Macs. cover iphone 11 call of cthulhu I have heard many stories where the client ended up knowing more about Macs than the support person they are speaking with! Talk about a horrible experience. cover custodia case iphone 11 X7949 code vein wallpaper 11wM0 If you are an all Mac law firm, you need to do extra diligence if coque samsung a70 marrante you are considering hiring on a Windows centric IT company to support your firm. cover iphone 11 survival Not everyone out there is negligent in this area, but sadly I can say from experience that the majority are not able to fully support Macs.
A Managed Services has some flaws, it is a huge step forward in becoming proactive in managing your technology. Next month’s article will discuss the 4th and final option, the unique offering version of Managed Services of my company, GlobalMac IT and how it coque samsung a20e iron man is specialized for Mac Based Law Firms. Private firms from throughout North America and as far reaching as American Samoa running with a staff of 5 50 have relied on his expertise to help them put their IT headaches behind once and for all.
Using his real world experience, where results rule and dollars can’t be wasted on negligent computer consultants, he wanted to help managing partners and office managers samsung a40 coque oreille of Mac based law firms to put an end to wasting their time and money on IT support that does not work and rescue them from the frustration.
Our unique “TotalCare” approach integrates classic IT support with proven proactive support that truly converts IT from coque personnalisees iphone something to be dealt with, into a tool that truly increases law firm profits, increases staff productivity, and provides coque iphone x xs piece of mind that firm and client data is secure and that their security is never at risk. cover custodia case iphone 11 C2428 dbz wallpaper 17lI7 You can reach GlobalMac IT at (440)941 1622 to request more information.
In this Guest Post, my friend and technology guruTom LambottefromGlobalMac ITdiscusses the second most common option for IT support whenRunning a Mac Based Law Firm:an hourly consultant.
The smaller the firm, coque lion samsung a50 the more likely they are to use the DIY approach which we discussed in the first part of this series in last month’s newsletter. cover custodia case iphone 11 J5974 razer wallpaper 52oS4 But, inevitably the DIYers run into something that’s beyond their scope, which is where the hourly IT consultant comes in. Based on my experience having worked as an hourly consultant for five years, approximately two thirds of my clients operated with the DIY approach and only called when things were dire.
I’ll discuss the most common pitfalls and give strategies on how to get the most value when working with an hourly consultant.
Common coque samsung j3 2017 fee pitfalls of using an hourly IT consultant:
The consultant has no incentive to fix other issues they discover. They often give an samsung galaxy j3 2017 coque rouge estimated time to address the problem they are called in to fix, so they do their best to stay within that estimate. Discovering issues while working on addressing the issue at hand can put the consultant in a difficult position. Do they address the issues as they come across them and go over their estimated time or just focus on completing the task at hand
They bill hourly, so to maximize their income, they need to line up their day with appointments. cover iphone 11 one piece iphone Their primary focus is resolving the problem in the time they have allotted, whether that is the right amount of time or not. This time pressure can often lead to duct tape fixes, leading to issues needing to be addressed more than once.
The overwhelming majority of Apple Consultants are one person shops, meaning they are not always available when you need them. I remember the challenge this posed. If I was with a client and had an emergency with another client, I’d be in a pickle. If you’re the one in a pickle and your consultant is busy, you won’t know when they will be able to respond.
Very few consultants have chosen an area of expertise to develop. cover iphone 11 daisy ridley The overwhelming majority of Apple Consultants work with anyone with a Mac. This makes it unlikely that they will be familiar with the specific tools, techniques, structures, coque samsung galaxy a40 disney systems or new ways of thinking and problem solving specific to the legal industry. Their clientele has as much variety as a magazine rack at Target.
Their purpose is to fix the issue you asked them to fix. cover iphone 11 tablet coque de telephone transparente samsung galaxy j3 2017 Not to find ways to boost productivity for your staff, streamline your processes, look for security risks in samsung j3 pro 2017 coque your setup, or implement solutions that will benefit the firm.
There’s a strong belief out there that: “I switched to Macs so I didn’t need IT support.” However,your system is more often than not riddled with bottlenecks and security holes and plagued by coque autres huawei issues and productivity losses. Without fail, I would quickly create a list of issues that my clients had never been aware of. There is far more that fallsunder the IT umbrella than just installing updates.
